Terms of Service

Last updated: October 7, 2026

Welcome to VELMORA. These Terms of Service govern your use of our website and your purchase of products from VELMORA. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

Throughout these Terms, “VELMORA,” “we,” “us,” and “our” refer to VELMORA. “You” and “your” refer to visitors, customers, and other users of our website.

1. Online Store Terms

By using our website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have permission from a parent or legal guardian where required.

You may not use our products or services for any unlawful or unauthorized purpose, nor may you violate any applicable laws while using our website.

2. Products and Product Information

We make reasonable efforts to display and describe our products accurately, including product images, descriptions, ingredients, sizes, and pricing.

However, colors and product appearance may vary depending on your device, screen, lighting, packaging updates, or other factors.

We reserve the right to modify product descriptions, packaging, pricing, availability, or other product information when reasonably necessary.

3. Skincare and Cosmetic Products

VELMORA products are offered for cosmetic and personal-care purposes.

Information provided on our website is for general informational purposes and is not intended to diagnose, treat, cure, or prevent any disease or medical condition and should not be considered medical advice.

Individual experiences with skincare products may vary.

Customers are responsible for reviewing product ingredients before use and discontinuing use if irritation or an adverse reaction occurs. If you have a medical condition, allergy, sensitivity, or other concern, consider consulting an appropriate healthcare professional before using a new skincare product.

4. Orders

We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases involving suspected fraud, pricing or inventory errors, unauthorized transactions, or other circumstances affecting our ability to fulfill an order.

If we cancel an order after payment has been collected, the applicable amount will be refunded.

You agree to provide current, complete, and accurate purchase, billing, shipping, and contact information when placing an order.

5. Pricing and Payment

Prices are displayed in U.S. dollars unless otherwise stated.

Product prices and promotions may change without notice. The price displayed during checkout at the time an order is placed will generally apply to that order, subject to correction of obvious pricing or technical errors.

You agree to provide valid payment information and authorize us and our payment providers to charge the amount displayed during checkout.

Applicable taxes may be calculated and collected as required by law.

6. Shipping and Fulfillment

VELMORA works with third-party fulfillment partners to process and ship customer orders.

Products may be shipped directly from a fulfillment partner's facility rather than from VELMORA's business mailing address.

Processing times and estimated delivery times are provided in our Shipping Policy. Delivery estimates are not guaranteed and may be affected by carriers, weather, holidays, incorrect shipping information, or circumstances outside our reasonable control.

Please review our Shipping Policy for additional information.

7. Returns, Refunds, and Cancellations

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Customers should review that policy before completing a purchase.

Do not send merchandise to VELMORA's business mailing address unless specifically instructed to do so by VELMORA Customer Support.

8. Accuracy of Billing and Account Information

You agree to provide accurate and complete information for purchases made through our store.

You agree to promptly update relevant information when necessary so that we can complete transactions and contact you regarding your order.

9. Third-Party Services

Our website and operations may rely on third-party providers, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and other service providers.

Certain third-party services may be governed by their own terms and privacy policies.

VELMORA is not responsible for third-party websites or services outside our reasonable control.

10. Intellectual Property

Unless otherwise stated, content made available through the VELMORA website, including our branding, text, graphics, logos, designs, photographs, and other original content, is owned by or licensed to VELMORA and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, sell, exploit, or use our protected content for commercial purposes without appropriate authorization.

11. Prohibited Uses

You may not use our website or services to engage in unlawful activity, violate applicable laws or regulations, infringe upon intellectual-property rights, submit false or misleading information, transmit malicious software, interfere with website security or operation, attempt unauthorized access to systems or accounts, or engage in fraudulent activity.

We reserve the right to restrict access to our services for violations of these Terms.

12. Disclaimer of Warranties

To the extent permitted by applicable law, our website and services are provided on an “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, or available.

Nothing in these Terms excludes warranties, guarantees, or other consumer rights that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, VELMORA will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or services.

Nothing in these Terms is intended to limit or exclude liability where doing so would be prohibited by applicable law.

14. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless VELMORA from claims, liabilities, damages, and reasonable expenses resulting from your unlawful use of our website or material violation of these Terms.

15. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

16. Changes to These Terms

We may update these Terms of Service from time to time.

Updates will be posted on this page with a revised “Last updated” date. Your continued use of our website following an update constitutes acceptance of the revised Terms to the extent permitted by applicable law.

17. Governing Law

These Terms of Service and transactions through VELMORA are governed by applicable laws of the United States and the State of Ohio, without limiting any mandatory consumer protections that may apply to you.

18. Contact Information

Questions regarding these Terms of Service may be directed to:

VELMORA
Email: support@buyvelmora.store
4367 Riverside Dr
Dayton, OH 45405
United States