Shipping Policy

Last updated: October 7, 2026

Thank you for shopping with VELMORA. This Shipping Policy explains how orders are processed, fulfilled, and delivered.

Shipping Destinations

VELMORA currently ships to eligible addresses within the United States.

Shipping availability will be confirmed during checkout.

Shipping Cost

VELMORA offers free standard shipping on eligible U.S. orders unless otherwise stated during checkout.

Order Processing

Orders typically require up to 3 business days for processing before shipment.

Business days generally exclude weekends and U.S. federal holidays.

Processing times are estimates and may occasionally be longer during holidays, periods of high order volume, severe weather, or other circumstances outside our control.

Estimated Delivery Time

After processing and shipment, estimated delivery is generally approximately 5–7 days.

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, incorrect shipping information, or other circumstances outside our control may affect delivery.

Fulfillment

VELMORA works with third-party fulfillment partners to process and ship customer orders.

Our current products are fulfilled from facilities within the United States. Your order may therefore ship directly from one of our fulfillment partner's facilities rather than from VELMORA's business mailing address.

Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow time for the shipping carrier to scan the package and update tracking information after a shipping label has been created.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address, contact support@buyvelmora.store as soon as possible.

We will attempt to correct the address before shipment, but changes cannot be guaranteed after an order has entered processing or fulfillment.

VELMORA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Lost, Delayed, or Damaged Shipments

If your package appears to be significantly delayed, lost, damaged in transit, or returned to sender, contact us at support@buyvelmora.store with your order number.

We will review the shipment and work with our fulfillment partner or carrier when appropriate.

Eligible shipping issues may qualify for a replacement or refund in accordance with our Return & Refund Policy.

Contact Us

For shipping or delivery questions, contact:

VELMORA
Email: support@buyvelmora.store
4367 Riverside Dr
Dayton, OH 45405
United States