Return & Refund Policy

Last updated: October 7, 2026

At VELMORA, we want to ensure that your order arrives as expected. Please review the following policy carefully before making a purchase.

30-Day Claim Period

Requests involving damaged, defective, incorrect, missing, or otherwise eligible items must be submitted within 30 days of the delivery date.

To request assistance, contact us at support@buyvelmora.store and include your order number, a description of the issue, and photos or other supporting evidence when applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your product arrives damaged, defective, incorrect, missing items or accessories, or materially different from what you ordered, contact us at support@buyvelmora.store.

Depending on the circumstances and availability, eligible claims may qualify for a replacement or refund.

For damaged or defective products, a physical return may not be required. We may request photographs or other evidence to verify the issue.

Change-of-Mind Returns

VELMORA does not accept returns or issue refunds for change-of-mind purchases or buyer's remorse when the correct product was delivered as described and without defects.

Please review product descriptions, ingredients, size, and other product information carefully before placing your order.

Cancellations

If you need to cancel an order, contact us as soon as possible at support@buyvelmora.store.

We will attempt to cancel orders that have not yet shipped. However, cancellation cannot be guaranteed once an order has entered processing or fulfillment.

Orders that have already shipped cannot be canceled.

Lost or Delayed Shipments

If your tracking information has not updated for an extended period or you believe your shipment has been lost in transit, contact us at support@buyvelmora.store.

We will review the tracking information and work with our fulfillment partner to determine the appropriate resolution.

Eligible shipping issues may qualify for a replacement or refund.

Packages Damaged in Transit

If your package is damaged during transit, please contact us with your order number and supporting evidence, such as photographs of the package or product.

After verification, eligible orders may qualify for a replacement or refund.

Returned-to-Sender Packages

If tracking indicates that your package has been returned to the fulfillment facility, please contact us.

Once the return has been confirmed, we will determine whether the order qualifies for a replacement or refund.

Orders returned because an incorrect or incomplete shipping address was provided by the customer may not qualify for a refund or free replacement.

Packages Marked Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate it, please first check the delivery area, household members, neighbors, and any location where the carrier may have safely left the package.

Then contact us at support@buyvelmora.store.

If the carrier delivered the package to an address different from the shipping address provided with the order, we will work with our fulfillment partner to investigate.

If tracking confirms delivery to the shipping address provided at checkout, additional proof or carrier investigation may be required, and a refund or replacement cannot be guaranteed.

Refunds

If your refund is approved, it will be issued to the original payment method used for your purchase.

After a refund is issued, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

Returns

Do not send products to VELMORA's business mailing address unless specifically instructed to do so by VELMORA Customer Support.

Depending on the circumstances, a physical return may not be necessary.

If a return is required, we will provide the appropriate instructions and return destination.

Contact Us

For questions regarding returns, refunds, cancellations, damaged products, or order issues, contact:

VELMORA
Email: support@buyvelmora.store
4367 Riverside Dr
Dayton, OH 45405
United States